To report a technical issue, please contact the ISS Help Desk at 202-994-5530. The Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/05/2009 | 8:57 AM]
What: EAS Production Environment Outage
When: : Friday, November 13th, 6pm – 7am, Monday, November 16th
Who is affected: All users of the EAS Production environment. The following applications, which interact with EAS, will also be unavailable during the outage:
- ETS Endowment
- Travel and Expenses
- Student Stipend Management
- GRC Suite
- iBuy
- EAS Notification on myGW
- GWdocuments Sponsored Awards Cabinet
Purpose: This is a necessary outage to complete system changes.
Impact to Users: EAS Production will not be accessible during the maintenance period specified above.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530.The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/6/2009 | 2:25 PM]
What:
Citrix Outage
When:
Sunday, November 15th, 7am to 11am
Purpose:
This maintenance is required to update the Citrix Web server.
Impact to users:
During this maintenance period, Citrix services will not be available. Please note that the master directory will be affected.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/6/2009 | 2:25 PM]
What: GWorld Services – Printing from Academic Technologies Labs and Parking Garage Debit Charges impacted
When: Sunday, November 15th, 7am to 11am
Who is affected: Students, staff, and faculty that utilize the specific GWorld Card services noted will receive errors or not be able to complete transactions during the maintenance period specified above. Parking services will assist users impacted by the maintenance.
Purpose: Reconfiguration of GWorld servers.
Impact to users: The services noted above will not be available during the maintenance period. Please be advised that any service that may return during the maintenance period may be prone to interruption or other technical issues without warning.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/5/2009 | 1:35 PM]
What: GWireless and GW_event (wireless Internet) services
When: Tuesday, November 17th, 2am to 6am
Who is affected: Students, staff, and faculty that utilize the GWireless or GW_event Internet connections will not be able to connect during the maintenance period specified above.
Purpose: Required software and configuration updates and maintenance on the GWireless or GW_event network.
Impact to users: The services noted above will not be available during the maintenance period. Please be advised that any service that may return during the maintenance period may be prone to interruption or other technical issues without warning.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/6/2009 | 1:35 PM]
What: Cisco Clean Access (CCA) Service
When: Tuesday, November 24th, 4am to 6am
Who is affected: Students (primarily) and other users who utilize CCA to establish network connections will be impacted immediately following this maintenance.
Purpose: Required software and configuration updates and maintenance on the CCA servers.
Impact to users: The services noted above should function during the maintenance period; however, services that may be prone to interruption or other technical issues without warning. Immediately following the maintenance, students will need to re-login to CCA following the maintenance period specified above.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/6/2009 | 1:35 PM]
What: GWorld Services – Printing from Academic Technologies Labs and Parking Garage Debit Charges impacted
When: Sunday, December 13th, 7am to 11am
Who is affected: Students, staff, and faculty that utilize the specific GWorld Card services noted will receive errors or not be able to complete transactions during the maintenance period specified above. Parking services will assist users impacted by the maintenance.
Purpose: Reconfiguration of GWorld servers.
Impact to users: The services noted above will not be available during the maintenance period. Please be advised that any service that may return during the maintenance period may be prone to interruption or other technical issues without warning.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 11/5/2009 | 4:13 PM]
Who: Members of the GW Community who use Symantec AntiVirus or Symantec Client Security software version 9 or earlier running on Windows XP and Windows 2000 computers.
Why: Symantec version 9 will not be supported by Symantec effective April 1. Computers with version 9 or earlier of Symantec AntiVirus or Symantec Client Security software will no longer get virus updates as of 3/31/2009. Computers using Symantec version 9 or earlier will be vulnerable to any new viruses that are released after 3/31.
What to do: The Symantec software on computers running Windows XP or Windows 2000 will need to be upgraded to version 10.
If you are supported by Information Systems and Services (ISS), the upgrade to version 10 of these programs will be handled by ISS though Patchlink or by an ISS Technician.
If you are supported by a departmental or divisional IT department or LSP, please contact them to determine the upgrade process.
If you are an on-campus or off-campus student, please contact ISS Student Technology Services (STS) for assistance.
If you are a self-supporting member of the GW Community, please follow the instructions on the ISS Help Desk Symantec Software page or call the ISS Help Desk for more information.
Questions: To report any problems, please contact the ISS Help Desk via ITHelp Request or at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm. Students can contact ISS Student Technology Services (STS) at 202-994-7041. STS is open Monday through Friday from 7am to 10pm.
[Updated: 3/26/2009 | 7:55 AM]
Who: Members of the GW Community who use Adobe Acrobat
Why: An unpatched vulnerability exists in Adobe Acrobat 9.0 and earlier. ISS has seen a relatively small number of computers affected by this exploit to date, but the problem will continue to grow until a patch is officially released.
What to do: Be wary of opening any pdf documents from senders you do not recognize. Additionally, users should disable JavaScript in Acrobat by unchecking the "Enable Acrobat JavaScript" box under Edit > Preferences.
For more information click here.
Questions: To report any problems, please contact the ISS Help Desk via ITHelp Request or at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7am to 10pm.
[Updated: 2/24/2009 | 10:45 AM]