To report a technical issue, please contact the ISS Help Desk at 202-994-5530. The Help Desk is open Monday through
Friday from 7am to 7pm.
[Updated: 05.22.08 | 11:03AM]
What: ISS will be performing maintenance on the phone system at 2033 K Street
When: 6 am to 6 pm Saturday, July 26th
Who is affected: GW tenants on the 2nd, 3rd, and 7th floors of 2033 K Street, NW
Purpose: To replace end-of-life legacy equipment with vendor-supported equipment
Impact to users: During this time, there will be intermittent phone outages at this
site
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The
ISS Help Desk is open Monday through Friday from 7 am to 7 pm.
[Updated: 07.15.08 | 03:55 PM]
What: Listserv mailing list service (hermes.gwu.edu) interruption
When: 5 pm to 8 pm Sunday, August 10th
Who is affected: Users of the listserv mailing list system (hermes.gwu.edu) will not be
able to perform list maintenance or send messages via the listserv.
Purpose: Updates to system and software supporting listserv mailing lists
Impact to users: Please be advised that during this maintenance period no messages will
be distributed via hermes.gwu.edu. Messages will be queued and processed once the system
returns to service. Access to the hermes.gwu.edu web interface will be blocked during the
maintenance period.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The
ISS Help Desk is open Monday through Friday from 7 am to 7 pm.
[Updated: 07.21.08 | 01:21 PM]
What: Campus cable TV service outage impacting Foggy Bottom and Mount Vernon
When: 1 am to 3 am Tuesday, August 12th
Who is affected: All faculty, staff, and students who view cable TV provided by GW on the Foggy Bottom and Mount Vernon campuses will not receive any channels during the maintenance period.
Purpose: Installation of new equipment and signal testing.
Impact to users: Please be advised that during this maintenance period TV service may be prone to interruption without warning. After the outage users should use the program or rescan mode on televisions to scan for available channels.
Questions: To report any problems, please contact the ISS Help Desk at 202-994-5530. The ISS Help Desk is open Monday through Friday from 7 am to 7 pm.
[Updated: 07.21.08 | 01:12 PM]
Starting May 24, 2008, the Academic Unix system, acad.gwu.edu will no
longer support the Telnet and FTP protocols. It was necessary to turn
these protocols off because they no longer provide a secure means to access
the system. Users of Acad will need to use SSH and SFTP when
connecting to Acad. ISS provides links to SSH and SFTP clients on the Help
Desk Website (http://helpdesk.gwu.edu).
If you do not have an SSH or SFTP client on your computer,
the Help Desk can assist you in finding a client.
For assistance please contact the ISS Help Desk via email at
ithelp@gwu.edu or phone at 202-994-5530. The ISS Help Desk is open
Monday through Friday from 7am to 7pm.
[Updated: 05.23.08 | 12:51 PM]
This is a reminder that you should never reply to email messages asking for personal information, even if it is security related and especially if money is involved. No such e-mail will ever come from GW or the ISS Help Desk asking users to reply with information such as log-in, password, birth date, social security number, or other personal information.
Students can contact ISS Student Technology Services (STS) at 202-994-7041. STS is open Monday through Friday from 9am - 7pm.
If you have any questions or concerns, please contact the ISS Help Desk at 202-994-5530. The Help Desk is open Monday through Friday from 7 am to 7 pm.
Thank you.
Information Systems and Services
[Updated: 04.30.08 | 11:20 AM]
The newly released Apple iPhone is a consumer-oriented device and is not designed to function securely inside an enterprise environment. Any GW Faculty or
Staff considering its purchase should be aware that it will not, at least in the near term, be supported at GW for work/business use.
ISS will continue to monitor Apple and AT&T's progress with this product roll-out and will revisit supporting the iPhone as the technology matures.
We thank you for your patience as we continue to strive to provide the GW community with safe and secure technology features that meet your daily business
needs.
[Updated: 07.03.07 | 04:10 PM]
Microsoft Vista should not be purchased by any administrative departments or individuals for use at GW. Vista is not currently supported for use on the GW
network or to access GW enterprise systems such as EAS, Banner, or Blackboard. Learn more here.
[Updated: 02.06.07 | 9:45PM]
Individuals who utilize GW web-based applications such as Banner, EAS, and Kronos should not download Microsoft Corporation's new release of Internet
Explorer 7 (IE7) onto University workstations. GW, Microsoft, and other vendors are working to enable IE7 compatibility with GW applications.
Additional information regarding compatibility will be posted as it becomes available.
Please note that for those University workstations that have Patchlink installed, IE7 will be blocked from automatic installation on workstations. For
those users whose workstations do not have Patchlink installed and will not be able to benefit from this block, please call your Local Support Partner for
assistance.
[Updated: 11.07.06 |
4:20PM]